Moving day, step by step

Here is how a typical day goes with our crew, and how to help us work fast and well. A crew that never waits is a move that costs less.

1Crew arrival

We call or text 20 to 30 minutes before arriving. The arrival window is confirmed in your email the day before.
The crew lead walks through the home with you: what's going, what's staying, what's fragile, furniture to disassemble, loading order. This 5-minute walkthrough prevents dozens of questions later.
We protect floors (runner mats), door frames and stair railings before the first piece comes out.
Billable time starts when the crew arrives at your place, not when it leaves the garage. You sign the work order with the start time.

The order is always the same: appliances and large furniture at the back, heavy boxes low, light and fragile boxes high, mattresses and mirrors along the walls. Everything is strapped.
Every piece of furniture gets a padded blanket. Sofas and mattresses can also get plastic covers on request.
We disassemble beds, tables and large shelving if needed; hardware goes in a sealed bag taped to the piece. Reassembly is included on arrival.
During loading, you don't carry anything. The best thing you can do: stay available for questions, check each room once it's empty, and keep kids and pets elsewhere.
A well-prepared average one-bedroom loads in 1.5 to 2.5 hours with two movers. The time doubles if boxes aren't ready or paths are cluttered.

Travel time between the two addresses is part of the billed hours. We take the most direct route a truck can use (height restrictions, bridges).
On arrival, give the crew lead the room plan. A sheet taped to each door ("Bedroom 1", "Office") plus boxes labelled by room is the winning combo.
We place furniture where you ask and reassemble it. Changing your mind about where the sofa goes is fine — ideally before we head back for the next piece.
Before we leave, check the empty truck with the crew lead and sign the work order with the end time. The balance is settled then (card, Interac e-transfer or cash, per your agreement).
Check your belongings in the following days. If something was damaged, notify us in writing promptly with photos: that's what allows the claim to be processed.

Everything packed, closed, labelled and gathered near the door or by room before we arrive. An open box "we'll finish while you load" always slows things down.
Elevator booked, parking planned, keys in hand, clear path from the door to the truck: each of these removes 15 to 30 minutes.
Have water handy for the crew in summer and provide bathroom access. Not mandatory, but a hydrated crew works better — and movers remember it.

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